Debates of October 31, 2025 (day 72)
Question 919-20(1): Government Service Delivery Training
Thank you, Mr. Speaker. Mr. Speaker, a priority of mine is public service in the sense of how we serve the public. So I did see from the BearNet recently service improvement boot camps and individual workshops for staff. So my question today is for the Minister of Finance. These programs have been going on for quite some time now, about six years. How many of these programs are fully subscribed? Thank you, Mr. Speaker.
Thank you, Member from Great Slave. Minister of Finance.
Thank you, Mr. Speaker. I believe for anyone watching and eager to take one of these programs, it's the certified service professional I believe. Certified service professional and certified service manager work. They have been going on for many years, but they have shifted a few years ago to being an online program so they wouldn't necessarily get fully subscribed, Mr. Speaker. But so folks who are interested certainly can contact -- it's the OCIO that actually manages this particular program as that is our contact point within the Department of Finance, and they continue to receive quite a number of attention, quite a lot of attention from public servants. So I'm not concerned about oversubscription. If people are interested, they should check in with the OCIO. Thank you.
Yes, thank you, Mr. Speaker. And thank you to the Minister for that. What I really like about these programs is that it talks about citizen-centric service, so we're putting the people that we serve first. So that's really good that they're popular.
I'd like to ask the Minister is there any way that we are measuring or demonstrating that the public service is improving as a result of these workshops? Thank you, Mr. Speaker.
Thank you, Mr. Speaker. Mr. Speaker, we do conduct every two years the Employee Engagement and Satisfaction Survey, which obviously is internal, wouldn't necessarily be an outward-facing with respect to the perspective of the clients of the front-facing -- front-service providers but certainly does engage in it and measure the degree to which public servants themselves are sensing their improvement or seeing their engagement are feeling the level of delivery of service that they provide. There's a number of different measures, and, in fact, it's a little plug, Mr. Speaker, because that survey has just gone out again. I know I look at them. The deputy ministers certainly look at them. So that is one way that I would suggest we are able to measure a bit of what's happening in terms of the development and the benefit of training. Thank you.
Thank you, Minister of Finance. Oral questions. Member from Monfwi.