Debates of October 23, 2025 (day 68)

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Question 849-20(1): Online Booking for Yellowknife Primary Care Appointments

Thank you, Mr. Speaker. Mr. Speaker, Members have raised the issue of online bookings for primary care appointments in this House often. If you go to a private clinic in Yellowknife, you can do online booking, as I have done from time to time, to stay out of the emergency room. So my understanding is the Health Information Act is preventing this change. Can the Minister confirm if it is, in fact, the Health Information Act that prevents us from online booking systems in primary care appointments? Thank you.

Speaker: MR. SPEAKER

Thank you, Member from Range Lake. Minister of Health and Social Services.

Thank you, Mr. Speaker. Mr. Speaker, it is more complex, and so in order for to get the okay, we have to go through the -- I think it's information systems. And so that is a critical part of this. The other piece is it's not connected to our EMR, and that is the system that they use for appointments in our EMR system, and they will not talk, and therefore it will duplicate work making more work for the frontline staff if there were more processes. We are looking at options in the interim; however, you know, we are just looking to replace our EMR. Thank you, Mr. Speaker.

Thank you, Mr. Speaker. So just for absolute clarity, the issue is a system's issue and not a legislative issue? Thank you.

For that level of detail, I will have to get back to the Member. Thank you, Mr. Speaker.

Thank you, Mr. Speaker. Well, I have spoken to information system's consultants, and this is a concern. So will the Member -- the Member's going to get me information -- will the Member -- sorry, will the Minister explore this with her department and see if there are holdups in the Health Information Act and identify any legislative change that needs to be done and report back to either me or the House? Thank you, Mr. Speaker.

Thank you, Mr. Speaker. What I will do is I will have my staff talk to the information protection of privacy, and we will get back to the Member. Thank you.

Speaker: MR. SPEAKER

Thank you, Minister of Health and Social Services. Oral questions. Member from Yellowknife Centre.